Saturday, November 8, 2008

CVS Raincheck Policy

Dear Kolina Romney:

Thank you for contacting CVS/pharmacy. I am in receipt of your e-mail concerning coupons. I can help you with this.

If you have a coupon that offers more off than the CVS sales price the coupon should be accepted and adjusted.

Coupons can only be used one time. Unfortunately when a coupon is scanned and states that it has been used, then we cannot accept it. I do apologize for the unprofessional manner in which the store manager handled this issue.

There is a policy for rainchecks on ExtraCare buck items. If the item has an Extra Buck offer, then the Extra Buck offer is subtracted from the sale price on the raincheck.

Again, thank you for contacting us with your concerns. Please let us know if we can be of further assistance.


Kathy Tobin
Customer Relations

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